1. Order Processing:
    • All orders are processed within 3-4 business days. Orders placed on weekends or holidays will be processed the next business day.
    • We offer free shipping for all orders.
  2. Shipping Methods:
    • We offer two shipping methods:
      • Express Shipping: Orders weighing more than 900g qualify for express shipping worldwide.
      • Economy Shipping: Orders weighing 900g or less receive economy shipping, which is free for all orders worldwide.
  3. Domestic and International Shipping:
    • We provide worldwide shipping. Please note that additional customs duties and taxes may apply for international orders.
  4. Order Tracking:
    • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on our website or the carrier’s website.
  5. Delivery Times:
    • Estimated delivery times are provided during the checkout process and may vary based on your location and the selected shipping method.
  6. Shipping Delays:
    • Menna Store is not responsible for any delays caused by the carrier, customs, or other unforeseen circumstances.
  7. Incomplete or Incorrect Address:
    • It is the responsibility of the customer to provide accurate and complete shipping information. Menna Store is not liable for orders shipped to an incorrect or incomplete address provided by the customer.
  8. Lost or Stolen Packages:
    • Menna Store is not responsible for lost or stolen packages. Please ensure that your shipping address is secure.
  9. Shipping Promotions:
    • From time to time, we may offer additional promotions. These promotions may have specific terms and conditions that apply.
  10. Contact Information:
    • For any questions or concerns regarding shipping, please contact our customer service team at contact@mennastore.com.
  11. Policy Changes:
    • Menna Store reserves the right to modify this Shipping Policy at any time. Please review it periodically for updates.