Money Back Guarantee
Our Promise to You
At Menna Store, we stand behind the quality of our products and services. We want you to be completely satisfied with your purchase, which is why we offer a 30-day Money-Back Guarantee.
Eligibility
To be eligible for a return and refund:
- The item must be in its original condition.
- The item must be returned within 30 days of the purchase date.
- The item must include all original packaging, accessories, and documentation.
Timeframe
You have 30 calendar days from the date of purchase to request a refund.
How to Request a Refund
- Contact Us: Contact our customer service team at udayanga48@hotmail.com or +94779050715.
- Provide Details: Have your order number and a brief explanation of why you are returning the item.
- Receive Instructions: Our team will provide you with return shipping instructions and a return authorization number.
- Ship the Item: Send the item back to us using the provided shipping instructions. Please ensure the item is securely packaged.
Refund Process
Once we receive your returned item, we will inspect it. After that, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method within 7-10 business days.
Exceptions
Please note that the following items are not eligible for return or refund:
- Items on final sale or clearance.
- Gift cards.
- Custom or personalized items.
Contact Us
If you have any questions about our 30-Day Money Back Guarantee, please get in touch with our customer service team:
- Email: udayanga48@hotmail.com
- Phone: +94779050715
- Address: NO:56/3 Menna Products (Pvt) Ltd, Godagama, Telwatta, Hikkaduwa, Sri Lanka
We value your business and commit to providing you with an excellent shopping experience.
